How to Get Pest Control Service
From the first call to the last follow-up, here’s exactly what happens when you call Bastion Pest Pros. No surprises: the steps, the quote and who is responsible are set out below.
Short version: call (844) 442-2144, tell us what you’re seeing, and we’ll get a licensed local pro on it. The pro inspects, quotes and treats. Calling is free.
The Process at a Glance
Here’s the full path from call to a pest-free home. Each step is explained in detail below.
| Step | Who handles it | What happens |
|---|---|---|
| 1. Call | You and Bastion | You describe the pest and where you are |
| 2. Connect | Bastion | We connect you with a licensed local provider for that pest |
| 3. Inspect | The pro | They find the pest, the source and how far it has spread |
| 4. Quote | The pro | You get a treatment plan and a price |
| 5. Book | You and the pro | You decide whether to go ahead and pick a time |
| 6. Prep | You | You follow the pro’s prep instructions |
| 7. Treat | The pro | Treatment is done, plus follow-ups if needed |
| 8. Follow up | You and the pro | You watch for activity and contact the pro if it continues |
Step 1: Call (844) 442-2144
The line is open 24/7, including nights, weekends and holidays. A call takes a few minutes and there’s no cost or obligation.
Call any time
Pests that need fast action, like a wasp nest by the front door or an animal in the attic, don’t wait for business hours.
Any pest
You don’t need to know which company handles which pest. That’s our job. Browse all services if you want to read up first.
Homes and businesses
Houses, apartments, rentals, restaurants, offices and warehouses.
What to Have Ready Before You Call
You don’t need everything on this list, but each item helps us connect you with the right provider faster.
- Your ZIP code and the property address
- What you think the pest is (a guess is fine)
- Where you’ve seen it: kitchen, attic, yard, bedroom, crawl space
- How long it’s been going on and whether it’s getting worse
- Photos of the pest, droppings or damage
- Whether you own or rent (renters may need the landlord involved)
- Kids, pets, allergies or pregnancy in the home
- Times you’re available for an inspection
Not sure what the pest is? Describe what you see and hear. Droppings, sounds and damage tell a pro a lot.
Step 2: Getting Connected With a Local Pro
Once we know the pest and the location, we connect you with an independent local provider who handles that pest in your area; check their license before hiring. You talk directly with them from there.
Licensing
Pest control companies must hold a state license to treat homes. Ask the provider for its license number and check it before work starts (steps below).
Matched to the pest
Termites, wildlife and bed bugs often need specialists. We look for a provider that handles your problem.
Next steps from the provider
A provider available for your pest and area can explain the next steps.
Same-day or next-day service may be available; we’ll tell you on the call. To learn who runs the line, see about Bastion.
Not sure what you’re dealing with? Describe it on the call.Licensed local pros · 24/7 call line · Free to call
Call now (844) 442-2144Step 3: What the Pro Does at the Inspection
A good treatment starts with a good inspection. It tells the pro what the pest is, how big the problem is, and where it’s getting in.
Asks questions.
Where and when you’ve seen activity, and what you’ve already tried.
Checks the problem areas.
Rooms with activity, plus kitchens, bathrooms and under sinks.
Looks at hidden spaces.
Attic, crawl space, basement, garage and wall voids where reachable.
Walks the outside.
Foundation, roofline, vents, soffits and gaps around pipes and wires.
Checks the yard.
Wood piles, mulch, standing water and plants touching the house.
Confirms the pest.
Species and the size of the problem, sometimes with monitors or traps.
Explains the findings.
What they found, what they recommend and why.
Inspection length depends on the pest and property. Ask your provider how much time to reserve.
Step 4: Getting a Quote
After the inspection, the pro gives you a treatment plan and a price. Get it in writing before any work starts.
| Ask about | Why it matters |
|---|---|
| Total price | Know whether it’s one visit or includes follow-ups |
| What’s included | Materials, follow-up visits, exclusion work, cleanup |
| Number of visits | Many pests need follow-ups to catch eggs that hatch later |
| Method and products | You should understand why this method was chosen |
| Safety for kids and pets | Ask about lower-toxicity options |
| Re-treatment terms | Many providers offer re-treatment if pests return; get the terms in writing |
| Payment terms | Deposit, payment due date and accepted methods |
Typical U.S. costs for reference
| Service | Typical cost |
|---|---|
| One-time general pest treatment | $150–$400 |
| Ongoing pest plan | $40–$100 per month |
| Rodent exclusion | $300–$1,000 |
| Bed bug treatment | $300–$1,500 |
| Termite treatment | $1,500–$4,000 |
Source: AlwaysDoBetter 2026 pest control pricing guide. Your price is set by the provider after inspection.
Step 5: Booking the Treatment
If the plan and price work for you, you book directly with the provider. If they don’t, you can say no. There’s no obligation.
Pick a time
that works around any prep and time away from home
Confirm the date and arrival window
in writing or by text
Ask for the prep sheet
so you know what to do beforehand
Save the provider’s phone number
for questions and follow-ups
How to Prepare, by Pest Type
Prep can make or break a treatment. Always follow the provider’s own instructions first; this table shows what’s commonly asked.
| Pest | Common prep | Time out of the home |
|---|---|---|
| Bed bugs | Bag and launder bedding and clothes as directed; don’t move items between rooms; clear clutter | Out of the home during heat treatment; ask the pro how long |
| Roaches | Empty under-sink cabinets; clean grease and crumbs; store food sealed | Ask the pro; often none for gel bait |
| Rodents | Clear access to attic, garage and under appliances; store food sealed | Usually none |
| Termites (liquid or bait) | Clear access along the foundation and to the crawl space | Usually none |
| Tent fumigation | Remove or seal food, medicines, pets and plants; follow the fumigator’s checklist | Out until the fumigator clears the home; the gas alone is usually held about 16–30 hours |
| Fleas | Vacuum floors and furniture; wash pet bedding; treat pets with a vet | Until treated areas are dry |
| Wildlife | Keep kids and pets away from the area; don’t block entry holes yourself | Usually none |
| Wasps and bees | Keep everyone away from the nest; don’t spray it first | Usually none |
For every pest: don’t use store-bought sprays or foggers right before the visit. They hide activity and can scatter some pests, like bed bugs and roaches.
Questions about cost or safety? Ask on the call.Licensed local pros · 24/7 call line · Free to call
Call now (844) 442-2144Step 6: Treatment Day
On treatment day, the pro carries out the plan you agreed to. Here’s what’s normal.
- The pro explains what they’ll treat and where
- Kids and pets stay out of treated areas until the pro says it’s safe
- Treatment time depends on the pest, the property and the method; ask the pro for an estimate when you book
- The pro tells you what to expect next and when to call if activity continues
- You get paperwork listing what was done and any products used
After Service: What to Expect
Pests rarely disappear the same day. This timeline is typical, but your provider will tell you what to expect for your treatment.
- Right after treatment
Some pests may be more visible as treatments take effect
- As treatments work
Activity should drop; baits work more slowly because pests carry them back to the nest
- Follow-up visit
The pro checks results and treats again if needed
- Ongoing
Prevention habits and, for some pests, a regular service plan keep problems away
Aftercare tips
- Don’t mop or wipe treated baseboards until the pro says it’s fine
- Leave bait stations and traps in place
- Keep up the prevention steps the pro recommended
- Note any new activity with dates and photos
How to Check a Pest Control License
Every state licenses pest control businesses and applicators. A lookup is quick and worth doing before any work starts.
Ask for the license numbers.
Both the company license and the applicator’s license, if your state issues both.
Find your state’s regulator.
It’s usually the state department of agriculture or a pest control board.
Search the license.
Most states have an online lookup.
Confirm it’s active.
Check the status and that it covers the work, such as termites or fumigation.
Keep a record.
Save the number with your quote and invoice.
A good company hands over its license number without hesitation. If it won’t, that’s a red flag.
What If the Treatment Doesn’t Work?
Some pests take more than one visit, so a few sightings soon after treatment are normal. If activity continues past the timeframe the pro gave you, here’s what to do.
Contact the provider directly.
They did the work and are the ones who can come back.
Share what you’re seeing.
Dates, locations and photos help them decide on next steps.
Check your paperwork.
Re-treatment terms are set by the provider, so review what your agreement says.
Ask about the cause.
Ongoing activity may mean an entry point or moisture problem still needs fixing.
Contact us if you’re stuck.
If you can’t reach the provider, email help@bastionpestpros.com or use our contact page and we’ll try to help.
Bastion doesn’t perform or guarantee treatments. See our disclaimer for details.
Frequently Asked Questions
Is it free to call?
Yes. Calling Bastion is free. You only pay the provider if you book the service they quote.
How fast can someone come out?
Call to check same-day or next-day availability in your area. Nights, weekends and holidays depend on local availability.
Do I have to book after the inspection?
No. You can take the quote and decide later, or say no.
Do I need to be home for the inspection?
Usually yes, or have another adult there. The pro needs access and will want to ask questions.
Who do I pay?
You pay the provider directly, using the payment terms they give you. Bastion may be paid by the providers it connects you with; this doesn’t change what you pay the provider.
Can renters call?
Yes. Check your lease and talk to your landlord, since who pays for pest control depends on the lease and local law.
What if I have a bat in the house?
Get people and pets out of the room and close the door. Bats are protected in many states, so don’t try to kill one. If anyone may have had contact with it, contact a doctor or your health department. See bat removal.
What if someone is stung or bitten and has a severe reaction?
Call 911 right away. Then call us about the nest or animal once everyone is safe.
Didn’t see your question?
Call and ask. The line is open 24/7 and calling is free.
- Your ZIP code
- What you’re seeing and where
- How long it’s been going on
No obligation to book.
Ready to Get Started?
One call gets the process moving. Tell us what you’re seeing and we’ll get a licensed local pro on it.
Call now (844) 442-2144